This website and any associated smart phone application is operated by Multicultural Aged Care Services Geelong Inc ABN 81 567 107 023 (MACS).  By accessing or using them, you agree to these terms of use.


MACS reserves the right to amend this website, the phone application and these terms of use, without prior notice.  Amendments will take effect immediately upon changes being made and you should ensure that you read all of the terms of use each time you visit this website.


Although every effort is made to provide information that is accurate, information may not be up-to-date.  Services, admission criteria and eligibility, costs, funding and other matters are subject to change at any time.  Photographs, descriptions and examples contained in promotional and associated materials are for illustration and information purposes only and may contain artists’ impressions.

Suitability of MACS’ Services

Prospective residents, clients and their families and representatives must assess whether accommodation and other services provided by MACS or a third party are suitable for them.  Available subsidies and service locations and support options are subject to change at any time.


MACS welcomes philanthropic donations and will issue prescribed receipts for tax purposes, taking into account processing times. If you establish a regular donation (e.g., monthly), MACS will request or deduct funds on the specified dates.  If you want to cancel a regular donation, please give MACS at least 5 business days prior notice.  MACS may reject and refund a donation, at its discretion.  On making a donation, please be aware that MACS is not responsible for any failures or losses or damages associated with the use of a third party payment processor or facilitator (e.g., bank).

Information collected as an incident of a donation may be retained by MACS, subject to the current collection statement of MACS and applicable privacy laws

If you have any questions or concerns about donating, you should call MACS prior to donating.  If you believe a donation has been made in error, please immediately call MACS to discuss whether a refund is possible.  These payment provisions should be read in conjunction with any other terms specified at the time of donating.

Electronic Payments

You must assess the suitability of any payment option or service presented on this website (which may not be reliable or always available due to events beyond MACS’s reasonable control).  On utilising electronic payment options you certify that you are 18 years or older and that you have the authority to use the payment method specified.  If you become aware of a fraudulent or unauthorised payment, please immediately notify your bank to stop further payments and seek a refund.

Online Conduct and Security

You must not post on or via this website or any phone application, any unlawful, harmful, threatening, abusive, harassing, defamatory, or obscene material of any kind. You must also observe and maintain the confidentiality of all applicable security features (including passwords, access arrangements etc.) as notified.

Copyright and Restricted Use

Copyright rests with MACS unless otherwise stated. All aspects of this website and any phone application, including data, documents, graphics and logos are copyright to MACS and may not be reproduced in any shape or form.  Unless otherwise agreed by MACS in writing, you are provided with access to for your personal use.  You are authorised to print a copy of any information for your personal use (unless such printing is expressly prohibited).  Without limiting the foregoing, you may not without MACS’ prior written permission on-sell information obtained from this website or any phone application.

Risk and Liability

You use this website and any phone application and transmit information at your own risk.  MACS is not liable for any loss or damage which you may suffer through such use.  To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is hereby excluded.  Any liability MACS may have to you under legislation in respect of any non-excludable warranty or representation is limited where permitted to a prescribed or nominated supply or payment.

Third Party Content and Websites

MACS cannot and does not endorse it in any way, or vouch for its accuracy or usefulness of content supplied by third parties.  Any external links and references to third parties are for convenience only.  MACS does not endorse or recommend the products or services of third parties.

Removal of Content and Termination of Access

MACS may delete any content and/or terminate or suspend your access to this website or use of a phone application at any time, without prior notice.  Each disclaimer and limitation of liability will continue to apply to prior use.

Governing law

These terms of use will be constructed according to and are governed by the laws of the State of Victoria, Australia.

Privacy Policy

Please view our privacy policy page for full details to MACS commitment to respecting privacy and personal information.