Home Services

Reaching out to the community

Home Services

Our home services consumers are diverse individuals, but they share a common thread: the desire to stay in their own home.

This is also our purpose and passion. In fact, our vision is to create confidence in aged care, where diversity is truly celebrated – and family and community remain connected.

And this takes place right at home, where the heart is.

But, let’s start with you.

You have probably found this page because you are looking to stay in your home for as long as possible; flexibly and on your terms. Or maybe someone you love is looking for this outcome, and you want to help them.

You may even be sceptical, or reluctant to reach out to strangers for help. This isn’t an easy decision. No one wants to hand over part of their lives or daily routine to someone else. In fact, this decision can be hardest of all on the family members who are the current primary carers.

A positive step

Yet we see the step towards home care not so much about letting go, as it is about giving more control and independence back to you and your loved ones.

Ironically, the decision to access home care services can end up being a very empowering and positive step for everyone involved.

Your pace, your way

At MACS we believe that less is more, especially at the start. To earn your trust, we start small. At your pace, and according to your preferences. It may simply start with a lift you need to an appointment, or a load of washing that needs doing.

We don’t assume to know what you want. Instead, we meet you where you are at – and we start as we mean to go on, by listening to you.

Home care – how you want it

To explain our home care services in a little more detail, there are three ‘streams’ of home care services at MACS:

– government-funded home care: Home care packages

– privately funded home care: Complete Care

– and palliative care: Complete Care Palliative Care

Typically these are all based around the Geelong and Western Metropolitan region. We are proud to offer help at home to those that need it.

Government-funded and privately funded home care

The only difference between our government-funded home care service (Home care packages) and our privately funded service (MACS Complete Care) is that the private service is paid for by the client. This is usually because they cannot yet access government-funded care and require urgent home care, or because they are above the income threshold that grants government-funded care.

Time frames in detail

Beyond this, the only other difference between the private- and public-care experiences with MACS is that the private service can start the very next day if required. This is because the paperwork that is required for the government-funded home-care service is not required to be completed for private home-care.

However, if you are accessing our care through a government funded service, we will meet with you several times during the first couple of weeks. This is to develop goals that ensure your care plans always meets your needs, and results in a positive outcome.

And when it comes to completing the government paperwork, we will closely guide you and lead this process wherever possible!

Share your situation

When it comes to deciding on whether you want home care services or not, the only given is that each circumstance is very different – something we have learned in over 20 years of caring for people. We are one of the most respected and well-known home care services Geelong has to offer its elderly residents. And we are very proud of that.

Home Care Providers Geelong

This is a two-way relationship from our very first phone call. Call us to share your situation and explain what kind of in-home help you think you may need. Then we’ll arrange to visit you in your home to answer questions with no obligation, and see if MACS is the right option for you.

You can reach us between Monday to Friday between 9am to 8pm on 1300 622 778. We are located in Geelong. If you leave a voicemail, we will call you back that same day. Or if you find email easier, just contact us here.


Getting to know each other

 Let’s start with some home care questions that we are often asked. You will probably have more questions beyond this, given everyone’s requirements are so individual – but we hope this gives you a solid starting point to build on. 

What does home care involve exactly?

This question can be answered differently, depending on which aged-care provider you speak with and the package they offer. But when it comes to MACS, this is what home care looks like with us.

From the very start, what we do is personal.  It is about sitting down with you and the person you care for, and simply listening to what you want at home to make your life easier. If you do choose home care with MACS, the type of care we provide will be unique and flexible, according to what you want.

In practice, this means you may want us to take you to the shops and back once a week. Or maybe cook a meal for you. Or sit and share a cup of tea. Tidy the house. Manage your medication. Help you shower and change in dignity. Or drive you to one of our social events.

This is why we start our relationship with you by never assuming anything. Instead we ask what you need, and we listen. Your needs are bound to be as individual as you are. Packages do not allow this sort of personalised service.

If you decide to engage our home-care services. If you’re based in Geelong, we will carefully match the right carer to you, based on personality as much as skill set. If you’re not based in Geelong, we can still source the appropriate care for you. From there, we remain flexible as your needs change – like everyone’s needs do from day to day.

Above all, we are not in your home to take over from the care that is already in place or do what you are already able to do. We are here to help you on your terms.  Not on our terms; yours.

Given your organisation’s name, do you only work with aged clients from multicultural backgrounds?

While our history lies in caring for people who come from multicultural backgrounds – often not speaking English as their first language – we never judge or discriminate. You may be old, young, a recipient of the National Disability Insurance Scheme (NDIS), from a multicultural background, or born and bred in Australia.  If you need care in the home, we can help.

I don’t speak much English, can you help me or my loved one?

Absolutely. Most of our carers are multilingual, and we will nearly always be able to access a carer who speaks your language and can answer your questions. In over 20 years of operation, there has only been one instance where we didn’t have a carer in our team who couldn’t speak in the native tongue of the person they cared for.

I’ve got this government-funded care allowance to use. Can you help me get a new TV or buy some furniture with it?

No we can’t. Other areas we cannot provide help with include renovating your home, or doing garden landscaping.

Why? Because we work best – and make the biggest impact – with clients who come to us looking for traditional home-care services that directly benefit their mental, emotional and physical health and independence; and in turn, benefiting their loved ones.

By managing your expectations upfront in this way, we can encourage the start of a positive relationship with shared mutual goals from the outset.

I’m hesitant to call you because I’m a family member who is the primary carer and I’m not sure my loved one wants your help – or whether I can even share my caring role with a stranger?

If it is your parent or partner that may need home care, this step can feel like a big decision for you all. You may even feel conflicted about contacting a provider like us, or perhaps the person you care for does not even want our help.

In our experience, it is the little things that make a big difference. This is why we suggest we visit your home for a face-to-face chat with absolutely no obligation. Then, if you wish to use our services we can provide this care in very small increments, according to what you tell us may help you. This may be a quick visit once a week, or driving you to the shops, or helping out with a single task for 20 minutes to begin with.

Trust can take time to build. It may even take months between our first meeting and your decision to access our home-care services. This can be a delicate situation for everyone involved – and it is partly why we only employ very experienced carers who are able to sensitively and respectfully navigate through such personal circumstances.

How much experience do MACS carers have?

Many of our carers have been with MACS for over 20 years, from the very start of MACS’ journey in 1994.

In fact, there is little to zero turnover amongst our team. The reason being, we don’t hire inexperienced carers who may not understand the requirements of the role. But even more than this, the leadership that is shown across all sectors of MACS is very much people-driven and caring by nature. This results in empowered staff, who enjoy the diversity of the people they can help.

How can I contact you?

We are invested before you even call us, by being responsive at all times. If you call us and leave a message, we will always return your call by 5pm on the same day.

Our phone lines also stay open till 8pm from Monday to Friday, as we appreciate evening is when most people have more time to themselves.

This responsiveness reflects how we feel about our community – you deserve respect and flexibility, as it is what we would want for ourselves.

To talk to someone about MACS home care services, call us on 1300 622 778 or email us at community@macs.org.au

Where do you operate?

We operate in the Greater Geelong region and Melbourne surrounds, and our palliative-care service operates in the Greater Geelong region only.

Get in touch

It’s important to remember that you don’t have to have all the answers from the start. This is a two-way relationship from our very first phone call.

Call us to explain your situation and tell us what kind of in-home help you think you may need. Then we can visit you in your home for a chat before you make any decisions.

To organise a no-obligation home visit or to simply talk to us on the phone for now, you can reach us between Monday and Friday, 9am to 8pm, on 1300 622 778. If you leave a voicemail, we will call you back that same day. Or if you find email easier, just contact us using the ‘Get in Touch’ form.

Get in touch

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