Frequently Asked Questions

Is there a waiting list for MACS services?

Yes. We currently have a waiting list for many of our services. Whilst we encourage you to plan ahead when it comes to aged care, we will strive to promptly provide you with a choice of care options. If we are unable to fulfill your immediate needs, we will refer you to an organisation or agency that may be able to help. To discuss the care options available to you, please get in touch.

Is MACS suitable for couples?

Yes. We have double rooms available throughout our facilities, perfectly suited to couples. Alternatively, couples have the option of securing two single rooms, typically setting up one as a bedroom and the other as a lounge room. We can also accommodate couples requiring different levels of care.

Is the facility secure?

Yes. All entry and exit points are alarmed to ensure security at night in our residential areas of Borrela House, Mary Costa House and Annie O’Malley House. Our dementia residents who may wander are accommodated in our secure dementia specific unit, Gerda’s House. Nurse call buzzers are located throughout the building, beside each bed and in each ensuite

Am I able to leave the building?

You are free to move in and out of the building in a safe manner, on your own or in the company of relatives, friends or staff members. In our residential care areas (Borrela House, Mary Costa House and Annie O’Malley House), we ask that you discuss your movements with our staff, who can help with arrangements, if required.

Are my friends and relative welcome to visit?

Visitors are encouraged at any time. We welcome family and friends to become part of the extended MACS family.

Can I bring my own furniture?

Residents are encouraged to personalise their rooms with furniture and other personal items.

Do the rooms have a telephone and television?

TV connections and telephones are available in each room.