COVID-19 update 30 June 2020. Re-introduction of restricted visitor access to MACS.

The health and wellbeing of the entire MACS community is our highest priority. We are closely monitoring the Coronavirus (COVID-19) pandemic and are continuing to liaise with the relevant trusted global health authorities and the Victorian Department of Health and Human Services, since news of the virus first emerged, and are taking all necessary preventative action.            

I am sure you are all aware of the continuing increase of COVID-19 cases across metropolitan Melbourne and we note that geographically, cases are moving closer to Geelong, which remains a concern for all of us.  Every evening we receive a Health Alert from the Victorian Chief Health Officer with a COVID-19 update.  The alert is very detailed and part of the alert includes epidemiological data on active cases in each local government area. 

As of last night (29 June, 2020) the City Of Greater Geelong has an identified active case of COVID-19.  It is this data that has guided us in our decision making as to whether we need to make any changes to our current practices.  We therefore advise you that we have made a decision to introduce a higher level of protection for our Residents by restricting visitor access from 7pm, 30 June, to the visitor’s pods only.

Bookings for the residential visitor’s pod need to be made through Heather at reception on (03) 5279 6800 and we will continue with the same rotation of Houses and the following roster. Visits will be for 20 minutes only with the last booking at 7pm every night:      

            Wednesday 1 July      Mary Costa House

            Thursday 2 July          Annie O’Malley House

            Friday 3 July               Borrela House

            Saturday 4 July           Mary Costa House

            Sunday 5 July             Annie O’Malley House

            Monday 6 July            Borrela House

            Tuesday 7 July           Mary Costa House

            Wednesday 8 July      Annie O’Malley House

            Thursday 9 July          Borrela House

            Friday 10 July             Mary Costa House

            Saturday 11 July        Annie O’Malley House

            Sunday 12 July           Borrela House

Bookings for the Bella Chara visitor’s pod needs to be made by phoning Bella Chara on (03) 5202 5300. If a family member would like to make an evening pod visit please contact Gwen at Bella Chara by phone on (03) 5202 5300 or by email.

Alternative to visiting:

At MACS, we can use face-time or other technology to help you stay in touch with your loved one. This is a great way to connect and maintain relationships, so please don’t hesitate to contact us on 1300 622 788 to find out how.

Residents will NOT be able to leave the facility with the exception to attend a medical appointment which MACS has confirmed.  We can organise a Telehealth consultation wherever possible.

I can confirm that there are no COVID-19 cases at MACS at this time. This decision has not been taken lightly. We acknowledge that circumstances could continue to change rapidly and we will keep you informed on a daily basis if necessary. The wellbeing of our residents remains our primary concern.

Please take a moment to read this information.


Coronavirus (COVID-19) is a new virus that can cause infection in people, including severe respiratory illness.

If infected with COVID-19 most people get a mild infection, others get a severe infection causing hospitalisation. Elderly people and people with underlying health conditions such as diabetes, heart and respiratory conditions are more likely to develop a severe form of COVID-19.

PERSONAL HYGIENE IS THE KEY – We all know good hygiene is the best way to stay healthy. Here are some simple, but very important things you can do to reduce your risk of being infected:

  • Wash your hands often, with soap and water for at least 20 seconds (sing Happy Birthday to yourself twice whilst you are doing it!!), DRY with paper or hand dryer
  • Try not to touch your eyes, nose or mouth
  • Cover your nose and mouth with a tissue when you sneeze, if you don’t have a tissue cough and/or sneeze into your upper elbow
  • Dispose of used tissues immediately to avoid leaving germs on your hands
  • Clean hard surfaces in your kitchens and bathrooms regularly.
  • Hand sanitiser should be used when out in community spaces.

If you have any questions or queries, please contact us:


If you suspect you may have the coronavirus disease (COVID-19) call the dedicated hotline 1800 675 398 open 24 hours, 7 days a week. Please keep triple zero (000) for emergencies only.

A trusted source of information is the dedicated page set up by the Australian Government’s Department of Health.

The Department of Health and Human Services has established a hotline where any member of the public can call to seek information on COVID-19 on 11800 675 398 .

The DHHS website is:

For further health information the number for Victoria’s ‘Nurse on Call’ is 1300 60 60 24

Smartraveller is monitoring closely the coronavirus (COVID-19) outbreak and its implications for overseas travel.

Joy Leggo

Chief Executive Officer

30 June 2020




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