CEO News October 2019

In CEO News

Dear friends,

On a cloudy but not too cold a day, 200 people gathered in the piazza for our very first Open Day on Sunday 22 September.  We were fortunate that the rain stayed away!  The smell of food cooking from the food vans wafted down the piazza and residents and many people from the community who had never visited MACS before enjoyed the food, coffee in Stella’s Café, picked up a bargain in the Boutique or purchased something handmade from Maria’s craft stall.  Senior staff took 88 people through the facility on guided tours.  Many of these people were amazed at what MACS had to offer in way of services and facilities.  Making the afternoon even more vibrant and toe tapping were the wandering Stiletto Sisters who wooed everyone with their seductive blend of Hungarian gypsy, tango and love songs from around the world, performing with extraordinary emotional range and intensity with more than a touch of humour. To all of our residents, thank you for allowing us to open up your home to show Geelong what we have to offer in the way of aged care services.

October is another busy month for MACS, culminating with our Public Annual General Meeting to be held on Tuesday 29 October at 2.30pm in the Chapel. Everyone from the community is warmly invited to attend.  This year we will be presenting years of service certificates to 42 staff and volunteers who have completed 10, 15, 20 & 25 years of service.  Just within those categories alone it is a total of 620 years of service to the community!  What an amazing contribution.  We will also be acknowledging 10 staff members who have completed formal studies during the year.  A highlight of this meeting will be the presentation to the overall winner of our Making a Difference (MAD) awards from 12 very deserving monthly nominations received during the year.  This is the second year this award has been made.  To help us with catering, please let us know if you will be attending before Tuesday 22 October either by phoning us on (03) 5279 6800 or by email to

Also during the month relatives and nominated representatives including residents in Bella Chara and Home Care Consumers will be sent out an invitation to nominate for our Community Engagement Forum.  This is a yearly appointment to attend 4 meetings to represent the interests and or raise concerns you may have regarding the House you are living in and services you are receiving at home. Chaired by a Director of the Board it is an opportunity to find out how MACS operates behind the scenes and have direct input into its operations.  Last year nominations for this Forum far outweighed positions available and we had to draw names out of a hat!  Please don’t hesitate to contact me if you would like further information regarding this.

Over the next two months, residentially, we will be trialing a new instant Resident satisfaction on-line tool “Tell Touch”.  To start with we will be using an iPad and one of our volunteers will be asking residents some simple questions using “faces” to indicate level of satisfaction.  If unhappy or very unhappy, residents will have the opportunity to tell us why and instant feed-back will be sent to the manager involved to investigate and report back to the resident concerned. One of the advantages so far is that the survey can be translated into 34 languages.  We have tried this function already with our Ukrainian residents and it was delightful to see their faces light up when they could read the questions in their native language.  The technology is quite new so we will see how user friendly it is and let you know. 

Warm regards,


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