CEO News June 2019

In CEO News

Dear friends,

As you are already aware, the Royal Commission into Aged Care Quality and Safety (ACRC) announced in September last year, has been holding public hearings since February this year. To date, there have been hearings looking at the overall aged care system and also specifically at services providing care for people living in their own home.

Witnesses have included people with lived experience of aged care, aged care staff, provider CEOs, Commonwealth bureaucrats, peak bodies and academics. The ACRC’s final report is due in April 2020.

The latest round of hearings was held from 6 to 8 and 13 to 17 May examining residential aged care and care for people living with dementia.

While the vast majority of Australia’s aged care services deliver good quality care, there have been some distressing stories reporting incidences of poor care as part of the Royal Commission. We believe that all older Australians should be able to expect high quality care, and here at MACS we strive to provide that each and every day.

The ACRC is also holding community forums which are open to the public. These provide an opportunity to hear about the work of the ACRC and to offer ideas on the challenges, strengths and opportunities to improve aged care in Australia. Please visit the Royal Commission engagement page to learn more or you can contact the ACRC via email at ACRC or on 1800 960 711. In addition, anyone can make a submission to the Royal Commission so their views are known.

If you or your family have any concerns about the care you (or your loved one) is receiving, or the Hearings cause you any concerns, please contact myself or any member of our Executive Team: Alwin Gallina, Luba Pryslak or Chris Hudgell. You can contact us by telephoning (03) 5279 6800.  We will be more than happy to assist you in any way we can.

You can also directly contact the following agencies for advice and support, and the Older Persons Advocacy Network (OPAN) can also assist you in making a submission to the ACRC.

– Older Persons Advocacy Network: or 1800 700 600

– Aged Care Quality and Safety Commission:; 1800 951 822 or email

We believe the attention the ACRC will bring to aged care can be harnessed for the good of all Australians. It is an opportunity to engage in a much-needed constructive conversation about the future of aged care, including how as a society we will deliver the quality services we need now and into the future. We at MACS remain committed to providing the highest quality care and are here to support you and discuss any queries or concerns you may have with the issues raised during this time.

You may have recently received a letter from Gael Perry, Board Chair, and me, inviting you to support our 2019 Annual Giving Appeal. We hope to raise $15,000 towards a fully integrated sound system to enhance our piazza. You can make a tax deductible to MACS by clicking here to be redirected to SSL encrypted Secure Pay or download the form and return to MACS. Gifts over $2 are tax deductible. If you’d like more information or have questions, please do not hesitate to email or call (03) 5279 6800.

Warm regards,






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