CEO News February 2020

In CEO News

Dear friends,

It would be difficult to have not been touched by the recent bushfires that have been experienced throughout Australia over the New Year period.  During January we held a fundraising morning tea with our original intent to give the funds to the Victorian Government Bushfire Appeal.  We opened this fundraiser up to all of our community, Staff, Volunteers, Residents and Families and raised an amazing $1,530.20.  Staff at our morning tea requested me to find an aged care provider who had been affected by the bushfires and that I make contact with them to see if we could do something specific with the funds raised to lift their spirits.  I have been in contact with the Department of Health and they gave me a number of facilities.  Wanting to find a not for profit one, I have identified one provider in Mallacoota and am in the process of making contact with them.  Thanks to your generosity I believe we will be able to do something extra special for a fellow provider in a time of need.  I will let you know in the March News what we have done.

I would like to take this opportunity to thank everyone for their patience and understanding over the past few months as we have worked through our telephone issues.  The system is now stable. We are still working through an integrated permanent telecommunications solution across MACS, but this will take some time as we take it out to tender.  For our Residents in all of our Houses, no telephone charges have been raised for November, December and January.  If you are still having any issues please do not hesitate to contact  me.

Lifestyle Program

For Residents and families in Borrela House, Annie O’Malley House and Mary Costa House, we are currently going through a significant change management process within our Lifestyle Team.  We will be moving from a program based format to a more individualised “well-being” focus running over seven days a week. This will include a major restructure of staffing and roles and we are aiming to have this finalised and ready to implement by Monday 2 March.  I will update you all in the March MACS News of appointments and new structure.

This change does not apply to our Residents in Bella Chara.  Your lifestyle program will continue as usual.

Home Services

Our Home Services Team have also farewelled a long serving administration team member Catrina during January.  I am sure many of you would have spoken to Catrina over the years when you have rung in.  We thank her for her dedicated service and wish her well for the future.  As the Home Services program continues to grow we have issued a request for tender for new software to assist us with our communication and account management via the establishment of a consumer portal.  Again we will keep you up to date with this as things develop.

So the start of 2020 and “change” is certainly in the air across the organisation.

Directors start their year with a planning day on 6 February.  Time for the 18 month review of our 3 year strategic plan, many objectives achieved, some still being worked on and some that need to be re-visited.  The plan is indeed a dynamic document that helps to steer the direction of MACS into the future.

I am sure you are all aware of the corona virus outbreak in China including confirmed cases in Australia. If you have been to, or have had any contact with anyone in China recently, or have flu like symptoms, I ask that you please avoid visiting MACS as we have vulnerable residents in our care. I also kindly ask if you could ensure your family circle/visitors are informed about this as well.  Please follow the Department of Health’s advice.

Warm regards, 


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