April 2018 News from CEO, Joy Leggo

Dear friends,

I trust that you have all had a happy and safe Easter. The Easter Bunny certainly arrived here at MACS and there have been some lovely celebrations enjoyed by all of our residents. We now look forward to celebrating Orthodox Easter on 8 April.

I am pleased to let you know that the Commonwealth Funded Residential facilities had a very successful re-accreditation audit on 26 and 27 March. We had three assessors with us for two days and they reviewed the following four standards.

  1. Management systems, staffing and organisational development
  2. Health and personal care
  3. Care recipient lifestyle
  4. Physical environment and safe systems

At the exit meeting held on the 27 March the assessors indicated to us that MACS is “batting above the average” in the Victorian Aged Care Industry. something we should all be proud about.

I would like to take this opportunity to thank those family members who took the time out to speak to the assessors and provide them with your perspective of the work we do. It is through this interaction that we can continually improve our services.

Everyone that we care for at MACS needs to be reassured that there is a rigorous approach to the review process of quality within the Aged Care system.  All segments of our care, from Home Services to Supported Living and Residential Care are subjected to both planned and unannounced visits by Government authorities to verify that our residents and home care consumers are receiving the best care and services possible.  Our approach to care using a risk and quality based framework is underpinned by a culture of reporting that includes; incident reports, complaints, suggestions for improvement and feedback from all parts of the organisation.

With a strategically focussed Board of Directors and Board Committees which have a focus on Quality, Risk and Compliance, Governance, Community Engagement, Finance and Audit and Elder Abuse, the organisation does live its mission of  “a community where there is confidence in aged care, where cultural diversity is truly celebrated and family and community remain connected.”

On a beautiful autumn day on 9 March, residents were delighted to have their first excursion on our Trio Bikes, taking a trip to Rippleside. Here is what two of our residents said after their ride;

Johanne: “Enjoyed it very much, it was lovely. It was a treat really. Went to a place I had never been to before. Beautiful sun and the wind. They can take me any time.”

Regina: “I felt free and could see all the changes in the neighbourhood. It was wonderful to have the breeze in my face. I couldn’t keep my hat on. The driver was fantastic. I felt very safe.”

I went for a test run on one of the Trio Bikes and thoroughly enjoyed it.  I have to admit, to see the faces of the residents is just priceless.  It is such a fabulous initiative and it’s wonderful to have the collaboration of the Geelong Cycling Club and Geelong Sustainability and such enthusiastic volunteer ‘pilots’.

I am very pleased to let you know that the new walking track is now open and invite you to come and walk the track on your next visit and see some of the amazing art installations.

Warmest regards,

Joy

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