Home Care Packages

Reaching out to the community

Home Care Packages

What is a home care package?

The Home Care Packages Program helps you live independently in your own home for as long as you can. The Australian Government provides a subsidy to an approved home care provider of your choice, such as MACS, towards a package of care, services and case management to meet your individual needs. You have flexibility and choice about who delivers your care. MACS delivers our home care services on a Consumer Directed Care (CDC) basis. 

You may be eligible for a home care package if you are:

– an older person who needs coordinated services to help you to stay in your home

– a younger person with a disability, dementia or other special care needs that are not met through other specialist services.

How do I get a home care package?

To find out if you are eligible for a home care package or any other help at home services, call My Aged Care on 1800 200 422. The My Aged Care contact centre will ask you a series of questions to determine if you need an assessment by an Aged Care Assessment Team (ACAT).

During the assessment the ACAT will determine if you are eligible for a home care package and which package level best meets your care needs. There are four levels:

Level 1 – basic care needs

Level 2 – low-level care needs

Level 3 – intermediate care needs

Level 4 – high-level care needs

You will be approved for one level of home care package. You will be prioritised for care based on your assessed need. Each level of home care packages provides a different subsidy amount. This amount is paid to your selected approved home care provider. The subsidy contributes to the total cost of your services and care delivery. It is expected that you will contribute to the cost of your care where your personal circumstances allow.

If you are assessed as eligible for a home care package you will:

–  receive a letter of approval from My Aged Care that sets out the level of home care package you are approved to receive

–  be placed in a national priority queue for home care packages and will be contacted when a suitable package becomes available for you.

There may be a waiting period between the time you are approved for care and the time you are assigned a home care package. The time you wait before you are assigned a home care package is based on your needs and circumstances as well as the time you have spent waiting for care.

If you don’t receive an approval letter explaining your assessment outcome, call My Aged Care on 1800 200 422 and request a copy.

What is an income assessment for home care packages?

Your service provider may ask you to pay an income-tested care fee towards the cost of your care. This fee is different for everyone because it is based on your individual income. This fee is in addition to the basic daily fee.

This fee is listed on your monthly home care package individualised budget and monthly statement.

If you are thinking about a home care package, you first need to have your income assessed. You should do this as soon as possible. You can ask for an assessment before you start receiving care.

Fee estimator for home care packages

You can use the fee estimator tool to help you estimate what fees your home care service provider may ask you to pay. Use the income and assets checklist to help you fill in the estimator.

What is the package budget?

When a service provider offers you a home care package, they will need to work with you to develop an individual budget to fund your care plan.

The individual budget sets out the total amount of funds available under your home care package and how those funds will be allocated and spent.

Your service provider administers the home care package funds on your behalf.

Your home care package budget is made up of:

– Australian Government subsidy (and eligible supplements)

–  the basic daily care fee

–  your maximum income tested care fee (if you’ve entered into Home Care after 1 July 2014) which you may need to pay based on your personal circumstances any other amount you’ve agreed to pay for extra care or services, not covered in your package.

All care and services provided to you through a home care package must be within your package budget, unless you make more contributions.

Any unspent funds must be rolled over from month to month and year to year for as long as you remain in the package.

For further information on the above topics and others visit myagedcare.gov.au

MACS-Working with integrity in Consumer Directed Care (CDC)

Get in touch

To find out how MACS can help you with a Home Care Package you can reach us between Monday and Friday, 9am to 8pm, on 1300 622 778. If you leave a voicemail, we will call you back that same day. Or if you find email easier, just contact us using the ‘Get in Touch’ form.

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